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Support Center

Babee App • We're Here to Help

📱 About Babee

Babee is your AI-powered parenting companion, providing personalized advice, 24/7 support, and smart notifications tailored to your baby's development stage.

❓ Frequently Asked Questions

How does Babee personalize content?
Babee uses information about your baby's age, feeding type, sleep patterns, and your specific concerns to generate personalized tips and advice using AI technology.
What's included in the free version?
Free users get daily welcome messages, 3 daily tips, 2 AI chat messages per day, and 1 daily content refresh.
What do I get with Premium?
Premium includes unlimited AI chat (voice & video), unlimited tip refreshes, smart notifications (7 categories), multiple baby profiles, and priority support.
How do Smart Notifications work?
Smart Notifications are AI-generated messages sent at different times throughout the day. They include morning motivation, activity suggestions, feeding tips, sleep advice, and more. You'll receive 2-4 notifications daily when enabled.
Can I track multiple babies?
Yes! Premium members can create unlimited baby profiles and easily switch between them to get personalized content for each child.
Is my data secure?
Absolutely. All your data is encrypted and stored securely. We're GDPR compliant and never share your information with third parties. You can delete your account anytime.
How do I cancel my subscription?
You can manage or cancel your subscription anytime through your App Store Account Settings. Cancel at least 24 hours before renewal to avoid being charged.
Which languages does Babee support?
Babee supports 23 languages including English, Turkish, German, French, Spanish, Portuguese, Russian, Japanese, Korean, Chinese, Hindi, Arabic, and many more.
How do I restore my Premium purchase?
Go to Profile → Premium → "Restore Purchases" button. This will restore your subscription if you reinstalled the app or switched devices.

🛠️ Troubleshooting

App not loading?

  • Check your internet connection
  • Make sure you're running iOS 14.0 or later
  • Try force-closing and reopening the app
  • Restart your device

Notifications not working?

  • Go to iPhone Settings → Babee → Notifications
  • Make sure "Allow Notifications" is enabled
  • Enable notifications in the Babee app settings
  • Check that Do Not Disturb is off

Can't sign in?

  • Make sure you're using the correct email/password
  • Check your spam folder for verification email
  • Try "Forgot Password" if needed
  • For Apple/Google sign-in issues, check your device settings

Premium not working after purchase?

  • Wait a few minutes for the purchase to process
  • Force-close and reopen the app
  • Try "Restore Purchases" in the Premium section
  • Contact us if the issue persists

📧 Contact Us

We're here to help! If you have any questions, concerns, or requests regarding this privacy policy or your data:

We aim to respond to all inquiries within 48 hours. Your privacy matters to us!